Last updated: February 27, 2023
Introduction
At Blizzard Bay® Christmas Sweater, Sweaters, Clothing (“Blizzard Bay,” “we,” “us,” or “our“), we respect the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website blizzard-bay.shop (the “Site“) and purchase our festive Christmas sweaters, sweaters, and other clothing products (collectively, the “Services“), and tells you about your privacy rights and how the law protects you.
We created this privacy policy (“Privacy Policy”) because we know your personal information is important to you, and you should understand how we handle that information. By using the Site and/or Services, you acknowledge you have read and understand this Privacy Policy.
What Information We Collect and How We Use It
We only collect information that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional information beyond the minimum required without notifying you first. The types of information we may collect are:
Information You Provide Directly to Us
Account Information: When you create an account to make purchases on our Site, we may collect your name, email address, phone number, login credentials (user name and password), and other information you provide with your account. We use this information to maintain and manage your account, provide customer service, process and complete transactions, send administrative information, prevent fraud, and comply with legal requirements.
Order Information: When you place an order on our Site, we collect your name, billing and shipping addresses, phone number, email address, payment card information, order details (size, quantity, price), and other information necessary to process and ship your order. We use this information to process, fulfill, and ship your order, notify you of order status, handle returns, provide customer service, and comply with legal requirements.
Newsletters: If you sign up to receive our newsletters or other promotional emails, we collect your email address and name. We use this information to send you newsletters and marketing communications that may interest you, notify you about new products or promotions, and otherwise communicate with you about our products and services. You can unsubscribe from marketing communications at any time through the unsubscribe link provided in the communications.
Surveys and Promotions: Occasionally we may contact you to participate in surveys or promotions we are conducting. If you participate, we will collect information you provide through the survey or promotion. We use this information to improve our products and services, and to send promotions that may interest you. Participation is entirely voluntary and you have the option to opt-out at any time.
Customer Service Inquiries: When you contact us with questions or concerns, we collect your name, contact information, and the contents of the inquiry. We use this information to respond to your inquiry and keep records of our communications with you. We may also use it to improve our customer service efforts generally.
Social Media: If you interact with our Site or Services through third-party social media platforms like Facebook, Instagram, Twitter, etc., we may collect information you make available to us through those platforms, such as your account ID or user name and other public information. We use this information to respond to your feedback or inquiries made through social media.
Information We Collect Automatically
Usage Information: We collect information about your interactions with and use of our Site or Services, such as the pages or content you view, search queries, referral information, IP address, browser and device information, time and date of access, and other information about how you interact with the Site and Services. We use this information to analyze how visitors use our Site and Services, monitor performance, trends, usage, and activities, improve user experience, and personalize content and layout of the Site for you.
Cookies and Tracking Technologies: We and our third-party partners use cookies and other tracking technologies (e.g., web beacons, pixels, tags, etc.) to collect information about your use of our Site or Services and your online activities generally. Information collected includes your IP address, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamps, Site usage, and other related data. We use this information to analyze trends, administer the Site, track user movements, and gather broad demographic information for aggregate use. Our third-party partners may use the information collected through cookies and similar technologies for their own purposes, such as advertising and analytics services, in accordance with their own privacy policies.
You can control the use of cookies within your internet browsers’ settings and delete or decline cookies at your discretion. However, declining or disabling cookies may interfere with Site functionality and the services we can provide to you.
Do Not Track: At this time, our Site does not respond to your browser’s Do Not Track signals. We do not engage in the collection of personal information about your online activities across third-party websites or online services to provide targeted advertising based on your browsing activities.
How We Share Information
We do not sell or rent your personal information to third parties for marketing purposes without your express consent. We only disclose your information in the limited circumstances described below:
- Service Providers: We may share your personal information with third-party companies and individuals we hire to perform services on our behalf, such as payment processing, order fulfillment, customer service, website hosting, analytics providers, marketing agencies, and other business operations services. These third-parties are only provided the minimum amount of personal information needed to complete the requested service.
- Business Transfers: If we are involved in a merger, acquisition, bankruptcy, reorganization, sale of assets, or transition of service providers, your information may be sold or transferred as part of that transaction. We will endeavor to notify you in advance of any such transfer.
- Legal Obligations: We may disclose your personal information if we are required to do so by law, regulation, subpoena, court order, or legal process. We may also disclose information to law enforcement, regulatory, or other government agencies if we believe doing so may assist in the investigation of illegal activity, fraud, abuse, violations of our Terms of Use, or threats to our Site, Services, infrastructure, or users’ safety.
- Consent: We may share your information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent or direction to do so.
Our Site may contain links to third-party websites. The security and privacy practices of those websites are governed independently. You access any such websites at your own risk. We have no control over the content or privacy and security practices and policies of third-party websites. We do not assume any responsibility or liability for third-party websites.
How We Protect Personal Information
We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no security measures can be 100% effective and we cannot guarantee the security of your information.
Some examples of our security practices include:
- Encrypting sensitive financial information transmitted through our Site or Services;
- Requiring authentication credentials for access to your account information;
- Limiting access to your personal information to employees and authorized service providers on a need-to-know basis;
- Maintaining reasonable precautions to protect the confidentiality of personal information stored on our systems; and
- Regularly testing our security practices and technologies.
Children’s Privacy
Our Services are intended for general audiences over the age of 13. We do not knowingly collect personal information from children under the age of 13 without parental consent. If we learn that a child under the age of 13 has provided us with personal information without parental consent, we will take steps to delete such information. If you become aware that your child has provided us with personal information without your consent, please contact us using the information below.
Your Privacy Rights
If you are a resident of certain jurisdictions, you have specific rights surrounding your personal information. These may include rights to:
- Know what personal information we have collected about you, access your information, and receive copies of it;
- Correct any inaccurate information we have collected about you;
- Delete certain information we have collected about you;
- Object to or restrict certain uses of your information; and
- Lodge complaints with appropriate authorities if you believe we have violated applicable data protection laws.
The specific rights available to you depend on the laws of your jurisdiction. If you would like to discuss or exercise any applicable rights, please contact us using the information below and we will consider your request in accordance with applicable laws.
In some jurisdictions, we may be required to retain certain information for compliance with legal and regulatory obligations. For example, we may retain transaction information, communications records, and other data required for lawful business purposes or that may be needed to prevent fraud, abuse, enforce our Terms of Use, comply with investigations by law enforcement or regulators, or otherwise comply with legal requirements.
Retention of Personal Information
We retain personal information only as long as necessary to accomplish the business purpose for which it was collected, or comply with any applicable legal, regulatory, or record retention requirements. When personal information is no longer needed, we securely delete or destroy it.
How long we retain specific types of information varies based on the nature of the information, why it is collected and processed, and relevant legal or operational retention needs. The retention periods for different types of personal information are set out in our data retention policy.
International Data Transfers
We are headquartered in the United States and have service providers located in other countries, so your personal information may be transferred outside of your state, province, or jurisdiction. We transfer data internationally only where permitted by law and implement appropriate safeguards to protect your personal information regardless of where it is processed or stored.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, new processing activities, and improvements. If we make any material changes, we will notify you by email (if we have it on file) or by posting a notice on our Site prior to the changes taking effect. We encourage you to periodically review this page for the latest on our privacy practices.
How to Contact Us
If you have any questions about this Privacy Policy or our information practices, please contact us:
By Email: [email protected]
By Phone: (888) 555-5555
By Mail:
Blizzard Bay Privacy Team
123 Christmas Lane
North Pole, AK 99705
Our California Privacy Rights Notice for California Residents
This Privacy Notice for California Residents supplements this Privacy Policy and applies solely to California residents. It describes the personal information we collect and use, the purposes for doing so, and the rights California residents have with respect to their personal information.
Personal Information Collected and Purposes of Use
In the last 12 months, we have collected the following categories of personal information about California consumers for the following purposes:
| Category of Personal Information | Sources | Business or Commercial Purpose for Collecting/Sharing |
|---|---|---|
| Identifiers like real name, alias, postal address, IP address, email address, account name | Directly from customer, analytics providers like Google Analytics, social media platforms, advertising networks | To fulfill and manage orders, provide products and services, personalize content, improve website and application functionality, provide and secure our websites and applications, send marketing communications, comply with legal obligations, and other business operations |
| Demographic information like age, gender | Directly from customer, analytics providers like Google Analytics | To customize content and tailor product and service offerings, advertisements and communications |
| Commercial information like purchase history, order details | Directly from customer | To process and ship orders, provide products and services, maintain customer accounts, populate wish lists and shopping carts across user sessions, communicate with customers about orders and purchases, provide customer service, personalize content, improve products and services, send marketing communications, prevent fraud, comply with legal obligations, and other business operations |
| Internet activity like browsing history, search history, clicks and interactions with advertisements | Cookies, web beacons, pixels, ad networks | To customize content and layout of website, remember user preferences and settings, analyze use of website and advertisements, provide and secure our websites and applications, prevent fraud, and improve functionality of websites, applications, products, and services |
| Geolocation data | Directly from customer, mobile applications | To customize content based on location, comply with legal restrictions on offering certain products or services based on user location |
| Sensory information like audio, electronic, visual information | Phone calls, video chats | To provide customer service, document calls and chats, train customer service representatives |
| Professional information | Directly from customer | To provide products and services |
Disclosure or Sale of Personal Information
In the last 12 months, we have disclosed the following categories of personal information about California residents for business purposes:
- Identifiers like name, address, email address, IP address
- Internet activity like browsing history, clickstream data
- Commercial information like purchases, order details, payment card information
We do not sell the personal information of California residents and have not done so in the last 12 months.
Your California Privacy Rights
As a California resident, you have the rights listed below with respect to your personal information.
- Right to Know: You have the right to know what personal information we collect, use, and disclose about you.
- Right to Delete: You have the right to request deletion of your personal information that we collect or maintain.
- Right to Opt-Out: If we sell or share your personal information with third parties for their direct marketing purposes, you have the right, at any time, to tell us not to share your information with third parties for their direct marketing purposes.
- Right to Non-Discrimination: You have the right to not receive discriminatory treatment by us for the exercise of your CCPA rights.
To submit a request to exercise any of these rights, please contact us using the information provided in the “How to Contact Us” section above. We will take steps to verify your identity before processing your request to ensure compliance with the law, minimize fraudulent requests, and protect your information. In your request, please provide enough detail for us to properly understand, evaluate, and respond to your request.
You may designate an authorized agent to submit requests on your behalf by providing the authorized agent with power of attorney pursuant to California Probate Code sections 4000 to 4465. We may need to contact you for additional information to verify your identity and process your request.
Privacy Policy Changes
We will notify California residents, either directly or through our website home page or mobile application, of any changes to our Privacy Policy or information practices relating to California residents in accordance with applicable law.
Contact for More Information
If you have any questions or concerns about our privacy practices and treatment of your personal information, please contact us using the information provided in the “How to Contact Us” section above.
Our Nevada Privacy Rights Notice for Nevada Residents
If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Information to third parties who intend to license or sell that Personal Information. You can exercise this right by contacting us at the contact information provided above and providing us with your name and the email address used for your account. Please note that we do not currently sell your Personal Information as sales are defined in Nevada Revised Statutes Chapter 603A. If you have any other questions about this Nevada Privacy Notice, please contact us at the information provided above.